Our Delivery Service
All orders are delivered to UK addresses only, and are dispatched within 2-3 working days, dependent on stock levels. (unfortunately our website does not display stock levels for any products, to check up-to-date stock levels just give us a call on 01249 464000) We will notify you via email if there will be a delay with any products that you have ordered.
Please note: Unfortunately we cannot ship goods to Ireland or Northern Ireland at present due to Brexit complications with our carriers.
Our shipping charges are calculated by order weight and delivery location – enter your delivery address on the checkout page to calculate your shipping cost. If you specify delivery to the more remote parts of the UK such as the Highlands and various channel islands, the shipping costs will be significantly more expensive than the mainland.
Heavy, bulky and long length items such as tile trims and tile backer boards incur higher shipping costs due to the weight/size restrictions that our couriers operate, plus the time/complexity of packing.
Most orders, weighing under 60 KG will be delivered via DPD (smaller orders) or DX (bulky items) on a Next Working Day delivery service. Include your mobile number on the order page to receive text updates and tracking for your delivery. Please Note: If your order has been damaged in transit, ensure it is signed for as so, otherwise we cannot entertain any refund/replacement claims.
Pallet Orders, and large bulky orders over 60 KG, are delivered via Pallet Delivery Couriers or on our own vans, on a heavy goods vehicle with a tail-lift – please allow 1-3 working days for delivery with this service.
Collection from our Trade Counter
If you wish to avoid carriage charges you are welcome to collect your online order from our warehouse. Just call us first to check that the items you require are in stock and use the ‘collect from Trade Counter’ option at checkout. Stock will be reserved for collection orders for 5 days – we cannot guarantee that stock will be available for you if not collected within 5 days.
Please note that our trade counter is for strictly for trade account customers only and we cannot supply products at online prices unless paid for in advance.
We are still sending out orders for delivery via courier networks as usual, but due large demand and increased lead times from our suppliers for some products, there may be a delay with your order. We will notify you as soon as possible of any delays.
UK Mainland Shipping Charges:
Orders excluding long length tile trims & backer boards:
Up to 5 KG: £8.40
Over 5 KG: £12.60
Over 20 KG: £19.80
Over 30 KG: £24.60
Over 40 KG: £28.20
Over 50 KG: £54.60 (pallet shipping)
Tile trims: £17.40 – due to the long length parcel restrictions.
Long length tile backer boards: £24.60 – £90.60 depending on quantity/size, due to the size & complexity of packing.Please note: If your order contains a mixture of different types of items – such as trims, tile adhesive and long length backer board – and the total order value per item type is under the free carriage threshold, you will incur a shipping cost for each item type. This is an unfortunate constraint of our shipping software – we acknowledge it is not ideal, so if your shipping estimate in your cart seems extortionate, please contact us and we may be able to work out a more cost-effective solution.