Our Delivery Service
All Orders are delivered to UK addresses only, and are dispatched within 1-2 working days, dependent on stock levels. (unfortunately our website does not display stock levels for any products, to check up-to-date stock levels just give us a call on 01249 464000) Delivery time is usually 72 hours for items not in stock. We will notify you via email if there will be a delay with any products that you have ordered.
Our shipping charges are calculated by order weight and delivery location – enter your delivery address on the checkout page to calculate your shipping cost. Orders Delivery to the more remote parts of the UK such as the Highlands and various islands is more expensive than the mainland.
Heavy, bulky and long length items such as tile trims and tile backer boards incur higher shipping costs due to the weight/size restrictions that our couriers operate, plus the time/complexity of packing.
Most orders, weighing under 60 KG will be delivered via DPD, DHL, DX or FedEx on a Next Working Day delivery service. Include your mobile number on the order page to receive text updates and tracking for your delivery. Please Note: If your order has been damaged in transit, ensure it is signed for as so, otherwise we cannot entertain any refund/replacement claims.
Pallet Orders, and orders over 60 KG, are sent via Pallet Delivery Couriers, on a heavy goods vehicle with a tail-lift – please allow 1-3 working days for delivery with this service.
We can offer a same day or next day delivery service with our own drivers for certain areas. We usually have vans going into London every week, if you require an urgent delivery in the centre of London or the surrounding area, call us on 01249 464000 for details.
Collection from our Trade Counter
Please note that our trade counter is for strictly for trade/account customers only and we cannot supply products at online prices unless paid for in advance. If you want to arrange collection of your order please call our sales team on 01249 464000 prior to your visit.
We are still sending out orders for delivery via courier networks as usual, but due to increased demand and the strain on carrier networks, please allow an extra 2-3 days for delivery of your order. Thank you
UK Mainland Shipping Charges:
Orders excluding long length tile trims & backer boards:
Up to 5 KG: £7.20
Over 5 KG: £12.60
Over 20 KG: £19.80
Over 30 KG: £24.60
Over 40 KG: £28.20
Over 50 KG: £54.60 (pallet shipping)
Tile trims: £17.40 – due to the long length parcel restrictions.
Long length tile backer boards: £24.60 – £90.60 depending on quantity/size, due to the size & complexity of packing.Please note: If your order contains a mixture of items and is under £360 in total before shipping, you may be charged a combination of shipping costs per item type.